Customer reviews of Norris Bros Garage Limited

By Terry C on 07 May 2017 | Verified purchase

From start to finish an excellent experience.No pressure, very helpful, very knowledgeable. Decent trade in, well priced car well presented. One of the best buying experiences in over forty years.

Reply from Norris Bros Garage Limited on 08/05/17

Thank you Terry great to meet you see you soon

By Simon T on 11 March 2017 | Verified purchase

The laid back sales technique is a bit odd after a main dealer but much easier to deal with. Every got what they wanted everyone happy. A car dealer where you don't have to count your fingers after a visit, just honest nice people. I'll be back for a service and MOT next year and will recommend to anyone.

Reply from Norris Bros Garage Limited on 22/06/17

thank you for reply see you next year

By Lee M on 10 March 2017 | Verified purchase

Very good service well recommended.

Reply from Norris Bros Garage Limited on 22/06/17

thank you lee great to meet you

By Lisa E on 08 March 2017 | Verified purchase

Really nice, friendly man. Really helpful and knowledgable. Lovely variety of cars and well kept forecourt. Excellent

By Eric P on 04 March 2017 | Verified purchase

Excellent service. Everything explained calmly. Very reassuring. Great experience. Thank you.

By Kirk S on 12 January 2017 | Verified purchase

My dad has bought his cars from Norris brothers for years. I knew what to expect and I was not disappointed very helpful quick and easy service

By Sandra M on 16 June 2020 | Purchase not verified

Norris brothers was recommended to me from several people and I was so glad. I had trouble with my Peugeot’s convertible roof, all was so helpful and went all out to get me a replacement motor nothing was too much trouble. I will definitely recommend the garage and will definitely be using them for any mots or repairs thank you so much very happy customer

Reply from Norris Bros Garage Limited on 16/06/20

Hi great to hear from you hope you have been driving with roof open, we look forward to carrying out all your car requirements

By Alan D on 11 June 2020 | Purchase not verified

We purchased a 2009 Quashqai from Norris Bros for our daughter and three grand children becuase they had out grown the Corsa . We had good advice and support all along and great back up service . Local garage for the family which is great and handy . Very proffesional , friendly Team . 😊👍 Thourougly and honestly recommended .

Reply from Norris Bros Garage Limited on 16/06/20

Great to hear you and the family are satisfied thank you for your support

By Michael D on 20 March 2019 | Purchase not verified

Sold me a lovely motor in January, just an all round good experience. Can see why these guys get such good reviews, its because they earn them.

Reply from Norris Bros Garage Limited on 21/03/19

Hi great to hear you are so satisfied with your car, thank you for the brilliant review we always try 100 % to give the best value and quality to our customers

By Roy S on 08 October 2018 | Purchase not verified

Asked for a quotation for repairs to my Peugeot Expert van and the man quoted me £225.00 all-in over the phone which sounded quite reasonable so I booked the van in on that basis. Had the work carried out and came to pay and the price had risen to £262.80. So I queried this and the man gave some spurious explanation that the cover part, the silver part, of the mirror was not included in the box as it was an extra so they passed the charge on to me. I again queried it in a perfectly calm an civil manner and the man reared up at me saying if I was going to 'kick off' he would remove it to which I responded quite politely I wasn't kicking off and a quote is a quote, the word he used over the phone, to which he changed his mind it was an estimate. Not really how I expected to be spoken to and certainly won't be using this lot again. They need to understand how to treat customers and learn the difference between a quote and an estimate. I really regret not getting this in writing.

Reply from Norris Bros Garage Limited on 23/10/18

Hi Roy very sorry to hear of your disappointment with the Service Dept, i have spoken to the service manager who wishes to apologise for the poor communication that may have caused the price mix up, we were also let down by the dealer supplying the parts who did not send all the parts needed at the price quoted , we would be happy to refund the difference from the quoted price. we have tried to call you, to arrange this please contact us when you are available. We strive to maintain our customer satisfaction at all times thank you for the feedback it is much appreciated Paul