Customer reviews of Norris Bros Garage Limited

By KEVIN P on 17 May 2017 | Verified purchase

I bought a Peugeot partner from Paul and Keith. Went to view the car first and met Keith, he was very helpful and not pushing at all. The next day I went back with my friend to test drive and met Paul who was honest and friendly all the information he gave about the car was truthful and it was a delight to meet them both. I purchased the car and am very pleased with it. All the info they gave me was correct and it was nice to deal with this garage. I would definitely buy another car from them. Kevin

Reply from Norris Bros Garage Limited on 18/05/17

Hi i was lovely to meet you both and hope you enjoy many holidays in your new car

By Terry C on 07 May 2017 | Verified purchase

From start to finish an excellent experience.No pressure, very helpful, very knowledgeable. Decent trade in, well priced car well presented. One of the best buying experiences in over forty years.

Reply from Norris Bros Garage Limited on 08/05/17

Thank you Terry great to meet you see you soon

By Simon T on 11 March 2017 | Verified purchase

The laid back sales technique is a bit odd after a main dealer but much easier to deal with. Every got what they wanted everyone happy. A car dealer where you don't have to count your fingers after a visit, just honest nice people. I'll be back for a service and MOT next year and will recommend to anyone.

Reply from Norris Bros Garage Limited on 22/06/17

thank you for reply see you next year

By Lee M on 10 March 2017 | Verified purchase

Very good service well recommended.

Reply from Norris Bros Garage Limited on 22/06/17

thank you lee great to meet you

By Lisa E on 08 March 2017 | Verified purchase

Really nice, friendly man. Really helpful and knowledgable. Lovely variety of cars and well kept forecourt. Excellent

By Eric P on 04 March 2017 | Verified purchase

Excellent service. Everything explained calmly. Very reassuring. Great experience. Thank you.

By Kirk S on 12 January 2017 | Verified purchase

My dad has bought his cars from Norris brothers for years. I knew what to expect and I was not disappointed very helpful quick and easy service

By Roy S on 08 October 2018 | Purchase not verified

Asked for a quotation for repairs to my Peugeot Expert van and the man quoted me £225.00 all-in over the phone which sounded quite reasonable so I booked the van in on that basis. Had the work carried out and came to pay and the price had risen to £262.80. So I queried this and the man gave some spurious explanation that the cover part, the silver part, of the mirror was not included in the box as it was an extra so they passed the charge on to me. I again queried it in a perfectly calm an civil manner and the man reared up at me saying if I was going to 'kick off' he would remove it to which I responded quite politely I wasn't kicking off and a quote is a quote, the word he used over the phone, to which he changed his mind it was an estimate. Not really how I expected to be spoken to and certainly won't be using this lot again. They need to understand how to treat customers and learn the difference between a quote and an estimate. I really regret not getting this in writing.

Reply from Norris Bros Garage Limited on 23/10/18

Hi Roy very sorry to hear of your disappointment with the Service Dept, i have spoken to the service manager who wishes to apologise for the poor communication that may have caused the price mix up, we were also let down by the dealer supplying the parts who did not send all the parts needed at the price quoted , we would be happy to refund the difference from the quoted price. we have tried to call you, to arrange this please contact us when you are available. We strive to maintain our customer satisfaction at all times thank you for the feedback it is much appreciated Paul

By Dirk P on 01 July 2018 | Purchase not verified

We had excellent customer service from start to finish. Nothing was too much trouble. Very friendly and polite staff. Everything went smoothly. A clear recommendation!

Reply from Norris Bros Garage Limited on 02/07/18

Hi great to here from you thank you happy motoring

By Robert N on 09 May 2018 | Purchase not verified

My 2013 Fiat-based motorhome (Ducato X250 was displaying ‘ABS unavailable’ and ‘EBD Failure’ messages on the instrument cluster. I was advised to take my motorhome to Norris Bros because they had a workshop able to take coachbuilt motorhomes with the facility to diagnose Fiat-specific OBD codes and rectify the relevant faults. (I add that I have been driving past Norris about 30-40 times a year and never noticed that they offer motorhome servicing and repair!) They promptly reported that ABS pump failure was to blame. They removed the pump for me to take it to ECU Testing where I had the it rebuilt: Norris refitted it on return, subsequently reporting that the messages were no longer displayed and the all the error codes were cleared. At all times Norris' staff were helpful, professional and friendly - I heartily recommend this company, especially to motorhome owners.

Reply from Norris Bros Garage Limited on 17/05/18

thank you for great message, we hope to continue to be of help and keep on traveling